Operational Changes Due to COVID-19

Operational Changes Due to COVID-19

Here are the most recent surveys related to operational changes during the pandemic

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Some recent surveys have asked how operations have changed during the pandemic. All surveys have additional questions that provide more information. Full details can be found at: aamva.org/Survey/User/Search.aspx.

Vision Waivers – Pre- & Post-COVID-19
[37 responses]

How did your jurisdiction manage vision examination requirements for customers PRIOR to COVID-19?

Conducted vision exams in office: • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
Accepted documentation from health care provider: • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
Managed through a customer’s attestation that they have had a vision exam within “X” years: • • •

How is your jurisdiction managing vision examination requirements for customers DURING COVID-19?

Conducted vision exams in office: • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
Accepted documentation from health care provider: • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
Managed through a customer’s attestation that they have had a vision exam within “X” years: • • • • •
Waiving vision exam requirements through statute: • • •

How does your jurisdiction plan on managing vision examination requirements for customers POST-COVID-19?

Conduct vision exams in office: • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
Accept documentation from health care provider: • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
Managed through a customer’s attestation that they have had a vision exam within “X” years: • • • • •

COVID-19 & Service Operations – Appointments
[30 responses]

During the pandemic, does your state do walk-in, appointments or a combination of both for Driver’s License and ID service?

Walk-in only: • • • • • •
Appointments only: • • • • • • •
Combination of walk-in and appointments: • • • • • • • • • • • • • • • • •

Noncommercial Skills Test Changes – COVID-19
[32 responses]

Has your state made any accommodations or adjustments to your non-commercial skills test in response to COVID-19?

Yes: • • • • • • • • • • • • • • • • • 
No: • • • • • • 

Services During Pandemic – Licensing
[34 responses]

During the pandemic, from the onset to this survey, did your department have to stop providing driver license services for some period of time through your offices?

Yes: • • • • • • • • • • • • • • • • • • 
No: • • • • • • • • • • • • • • • • 

Find additional information about jurisdiction operational changes on our COVID-19 Jurisdiction Materials page: aamva.org/COVID-19-Jurisdiction-Materials.


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