2020 Issue 3

The American Association of Motor Vehicle Administrators


presents

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SUMMER

2020

 

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Features

Unprecedented Adaptations

In the midst of the COVID-19 pandemic, the work of many official entities has continued. Law enforcement, fire and rescue and other first responders have stayed on the job, albeit with new physical-distancing guidelines and personal protective equipment (PPE). As has been the case during previous emergencies, administrators, officers and staff have found new ways to continue to serve the public.

By Myrna Traylor

Departments

IN THE HEADLIGHTS

The Test Policy
AAMVA has released a new set of guidelines for testing commercial and noncommercial drivers

INDUSTRY INSIGHT

Real-Time Resolutions
Wisconsin’s Traffic Violation and Registration Program gains efficiencies from going digital

JURISDICTION SPOTLIGHT

The Road to Testing
Maryland transforms emissions testing stations into COVID-19 testing sites

Interviews & Perspectives

FROM THE CHAIR

Days of Change
Messages from the outgoing and incoming AAMVA board chairs

FROM THE PRESIDENT

Honor in Service
DMV employees and traffic safety law enforcement officers are frontline heroes

BEHIND THE WHEEL

Q&A with Mike Dixon
Incoming AAMVA Board Chair shares his vision for the future of the association

CROSSROADS

Customer Service
How vendors are reacting to the COVID-19 pandemic

Dashboard

Crossword

Magazine PDF

State-to-State Verification Service

The AAMVA YouTube channel features many videos on a range of topics of interest to the highway safety and motor vehicle communities.

Check out the latest videos by clicking on the link below.

Motor vehicle administrations and law enforcement respond to the COVID-19 pandemic

SPONSOR SHOWCASE

AAMVA is grateful to the companies whose advertising helps support MOVE Magazine.
Please visit their interactive web pages from the links below.

A BETTER, FASTER WAY TO FIGHT FRAUD

NEC’s NeoFace® solution uses the world’s fastest, most accurate and robust face image matching algorithms to help detect fraud, identify suspects, and solve criminal investigations at a faster rate.

WE MAKE IT ALMOST THIS EASY TO SPOT A FAKE

Entrust Datacard® is the preferred technology partner for DL/ID issuance and authentication. Last year alone, over 40 million driver’s licenses were issued using our technology.

TRUSTED IDENTITY PROTECTION

Veridos is the world’s leading provider of integrated identity solutions. Governments, organizations, businesses and regional authorities worldwide trust Veridos’ uniquely comprehensive product portfolio. We support our customers with secure and reliable end-to-end identity solutions, expert guidance and future-proof technology.

THE NEW WAY TO VISIT THE DMV

A trusted partner to DMVs for 60+ years, IDEMIA offers unrivaled expertise. We work with DMVs to help them issue digital credentials that enable secure transactions, anywhere.

IMPROVING IDENTIFICATION SECURITY

When the State of Texas was looking for a partner to help improve the security of their driver licenses and ID cards, they selected the Thales Polycarbonate offering with advanced Level 1 and 2 Features.

SERVING THE DEPARTMENT OF MOTOR VEHICLES

At 3M, we’re committed to supporting DMVs and other agencies with comprehensive vehicle registration solutions that help optimize processes, reduce costs and deliver license plates that are bright, durable and effective for vehicle identification.

RETHINKING THE ID. WHY NOT?

Covestro is among the leading suppliers of polycarbonate film: a robust material that can enable highly secure and tamper-resistant ID documents. These films can be inseparably bonded, produce high-quality images and are nearly impossible to manipulate – helping to protect against counterfeiting and identity fraud.

DON'T JUST FLASH IT, PROVE IT

GET Mobile ID allows you to issue IDs that can be indisputably authenticated with a simple tap—eliminating the risk of forgery. Let GET Group North America empower you to give citizens a safe, secure mobile driver's license (mDL) that fully implements ISO 18013-5.

IMMERSIVE WEB PAGE ADVERTISEMENTS

Contact us about the new Immersive Web Page (IWP) MOVE Magazine now offers to advertisers.

IWPs showcase your company's products and services as a mobile-friendly multimedia experience featuring text and photo animations, embedded videos, case studies, success stories, and more.

AAMVA PODCASTS

Welcome to AAMVAcast, a podcast series featuring news, information and expertise for the AAMVA Community.

Check out the latest episodes by clicking on the link below.

INDUSTRY INSIGHT

Wisconsin’s Traffic Violation and Registration Program gains efficiencies from going digital

Real-Time Resolutions

AAMVA GUIDELINES

How do you test and maintain licenses for commercial and noncommercial drivers given social distancing requirements? AAMVA recently released guidelines to help members safely conduct testing during the coronavirus pandemic. The new noncommercial driver testing guidelines can be found on the AAMVA website, in addition to other COVID-19 materials.

JURISDICTION SPOTLIGHT

Maryland transforms emissions testing stations into COVID-19 testing sites

HOW ARE JURISDICTIONS COMMUNICATING WITH CUSTOMERS DURING THIS EXTRAORDINARY TIME?

This pandemic has made it crystal clear that intentional, accurate and timely communication is more important than ever before...We have aimed to be honest and to share the information we do have, doing so through as many trusted voices as possible. By planning how, when and through whom we share information, we have reached a wider audience than we normally would.

– RONDA LAHM, Director, Nebraska DMV

To provide an opportunity to connect directly with customers, DMV Administrator Kristina Boardman participated in a Facebook Live session...Boardman spoke directly to viewers for more than 20 minutes and answered questions in real time. The Facebook session reached nearly 44,000 people, yielded 18,000 video views and had more than 6,000 engagements.

– Terry Walsh, Wisconsin Office of Public Affairs

The COVID-19 health crisis has certainly changed the way we communicate with employees and customers...Since our offices closed in March, we have seen a dramatic increase in our social media engagement. We had more than 70,000 engagements during March and April, which is a more than 1,000% increase from the previous two months.

– WHITNEY NICHELS, Maryland DOT MVA

Musings-Summer 2020

How vendors that support the driver services industry are reacting to the COVID-19 pandemic

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