Crossword – 2021 Issue 3

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Eyes on the Horizon

Messages from the outgoing and incoming AAMVA Board Chairs

A Pandemic Puzzler

Despite people traveling less, traffic incidents and fatalities increased in 2020. Experts attempt to understand and cope with this surprising and dangerous tre…

Q&A with Chrissy Nizer

Incoming AAMVA board chair and administrator at the Maryland department of transportation Motor Vehicle Administration shares her vision for the organization

Keeping Track

Update to S2S Verification Service allows DMVs to share and access current driver history records

Is Highway Safety Sick?

COVID-weary jurisdictions grapple with a secondary pandemic: dangerous driving

Musings: 2021 Issue 3

What is your favorite episode of AAMVAcast so far, and what topics or people would you like to see featured in the future?

Operational Changes Due to COVID-19

Here are the most recent surveys related to operational changes during the pandemic

Now Boarding: REAL ID

Missouri establishes new driver license office at airport to provide REAL IDs

Cutting Red Tape

Best practices for license suspension reviewed to address burden of “driving while poor”

Rough Roads

It’s all about the driver—and your influence

Modernization Benefits Everyone

Minnesota DPS and FAST Enterprises partner to upgrade services

Online Services

Here are the most recent surveys related to online services

A Digital Future

DMV business should continue to include virtual offerings after pandemic ends

True DeTECHtives

Law enforcement agencies are using new technologies to better meet the needs of their departments and the people they serve

Q&A with Alex Otte

New Mothers Against Drunk Driving (MADD) National President shares the story of how she first became involved with the organization and her goals for her term

What Lies Ahead

AAMVA partners with industry experts to detail where DMV operations are headed in the future

An Intelligent Solution

How DMVs are using artificial intelligence to improve service

Musings: 2021 Issue 2

In 20 years, what will be the biggest change at DMVs?

Right On Queue

Upgrades to the Nevada DMV scheduling and queuing system improved wait times and earned the jurisdiction devoted fans on social media

Aerial Views

Washington State Patrol uses drones for reconstructing crash scenes

Personal Protection

AAMVA publishes managing data privacy and external access best practice

Move Forward—In Safety

Pandemic trends to keep, and those to leave behind

Crossword – 2021 Issue 2

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Q&A with Dianne Graham

Director of Conference Services in the Member Services and Public Affairs Division retires after 42 years with AAMVA

Learning to Adapt

Highway traffic safety professionals are grappling with the challenges of modifying driver education due to the pandemic

Partners for the Journey

Jurisdictions find success working with third-party agents

Information Handoff

AAMVA releases new best practice guide for administering third-party agents

Musings: 2021 Issue 1

What changes did you implement during the pandemic that you can see being permanent changes to your jurisdiction’s operations?

Peace of Mind

Wisconsin DMV puts AAMVA’s Driver’s License Data Verification service to work for safe and secure identity verification

@ Home Services

The Arizona MVD and IDEMIA partner to provide e-titling and online permit test solutions

Mapping Out Cooperation

AAMVA works to help jurisdictions develop productive relationships

On the Same Page

AAMVA updates its License Plate Standard guidance document

Business as Unusual

While we can’t meet in person, communication is still key

The Future of Driver Education

Driver education has evolved to accommodate new content and teaching practices based on available research and vehicle technology

Crossword – 2021 Issue 1

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Third-Party Service Providers

Here are the most recent surveys related to third-party service providers

Title Pairing

Georgia partners with DLRdmv for electronic titling and registration

The Path Ahead

Finding new ways to get things done

Change the Game

Technology provides flexibility to maintain safety and productivity

Q&A with Warren Stanley

Retired Commissioner, California Highway Safety Patrol, and winner of the 2020 AAMVA Lifetime Achievement in Highway Safety—Law Enforcement

Q&A with Karen Grim

Former Deputy Commissioner for Operations, Virginia Department of Motor Vehicles, and winner of the 2020 AAMVA Lifetime Achievement in Highway Safety—Motor Vehi…

Building Momentum

How motor vehicle administrators handle the challenging task of change management within their departments

Remote Control

DMV employees are adapting to digital operations while keeping communication and efficiency top of mind

Medical Requirements for Drivers

Here are the most recent jurisdiction surveys related to medical requirements for drivers

Congratulations 2020 AAMVA Award Winners

AAMVA received numerous outstanding award submissions in each category and through a rigorous judging process selected those that are exemplary

All Aboard

As NMVTIS nears 99% completion, Texas shares its NMVTIS Guide

Crossword – Fall 2020

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Smooth Operators

AAMVA’s Automated Vehicle Subcommittee updates guidance

Frame of Mind

Empower colleagues, stay positive

Honor in Service

DMV employees and traffic safety law enforcement officers are frontline heroes

The Test Policy

AAMVA has released a new set of guidelines for testing commercial and noncommercial drivers

Real-Time Resolutions

Wisconsin’s Traffic Violation and Registration Program gains efficiencies from going digital

COVID-19 Adaptations

Here are the most recent jurisdiction surveys that address current pandemic challenges

Musings: Summer 2020

How are you communicating with your community and customers in this extraordinary time?

The Road to Testing

Maryland transforms emissions testing stations into COVID-19 testing sites

Crossword – Summer 2020

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Unprecedented Adaptations

Motor vehicle administrations and law enforcement respond to the COVID-19 pandemic

Q&A with Mike Dixon

Incoming AAMVA Board Chair and Senior Director for the Division of Motor Vehicles, Colorado Department of Revenue, shares his vision for the future of the assoc…

Customer Service…From Six Feet Away

How vendors that support the driver services industry are reacting to the COVID-19 pandemic

Days of Change

Messages from the outgoing and incoming AAMVA board chairs

Automating Safety

AAMVA Automated Vehicles subcommittee provides technical assistance to North Carolina to help bring a clearer focus to the road ahead

Are They Covered?

Arkansas can now easily verify insurance information in real time with help from MV Solutions

Damage Defined

AAMVA’s new best practice guide aims to establish consistent definitions for salvage and junk vehicles across jurisdictions

Closing the Gaps

Process and procedure are essential to the health and welfare of the public

Dashboard: Spring 2020

The latest AAMVA survey data on junk and salvage vehicles

Crossword – Spring 2020

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Q&A with Dr. Darrin Grondel

Highway safety leader shares a roadmap for a safer future

What’s in a Name?

AAMVA’s Salvage and junk Vehicles Best Practice aims to reduce variances in title branding across jurisdictions

Pulling Together

Amid the challenges and uncertainty of COVID-19, the AAMVA family will weather the storm together

Pick and Choose

Navigating the complex world of foreign reciprocity

Clearing a Safe Path

Highway safety professionals are continuously trying to improve practices for Traffic Incident Management

Crossword – Winter 2020

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Dashboard: Winter 2020

The latest AAMVA survey data on REAL ID

Validating Vitals

Electronic verification of vital records streamlines identity verification process


Findings on autonomous vehicle collision in Arizona in 2018

Bright Future

AAMVA and jurisdictions across North America are upgrading from outdated data storage systems to cloud-based technology

Be Careful with Convenience

Buyers and sellers alike need to pay close attention to the details of internet vehicle sales

Remembering Mike Calvin

Celebrating a lifetime of service and dedication to highway safety

A Wealth of Knowledge

AAMVA’s portfolio is as diverse as its membership

Awarding Efficiency

A cloud computing partnership between Florida and Oracle receives recognition from AAMVA

Right on Queue

Technology upgrades allow for the Rhode Island DMV to decrease wait times for customers

Buying Smarter

Best practices for the regulation of internet vehicle sales

Digital Vigilance

Managing the capability and convenience of technology while instilling human controls and conscience

AAMVA Hosts Inaugural NMVTIS State Users Workshop

AAMVA held its first ever NMVTIS State Users Workshop in Tampa, Florida last week. There were 157 participants from 48 jurisdictions in attendance. Georgia Stee…

AAMVA Attends 2020 Washington Auto Show

AAMVA returned this year as a strategic partner to the Washington Auto Show, where Ian Grossman facilitated a panel discussion on consumer awareness and educati…

Third Party Agent Working Group Meets in San Antonio

AAMVA’s Third Party Agent Working Group met in San Antonio, Texas from January 21-23. AAMVA will soon be publishing an interim report with a preview of the best…

The Cybersecurity Priority

Protecting customers’ personal data is a critical responsibility

More Joint Training

Joanne Thomka, director of National Traffic Law Center at the National District Attorneys Association

Nothing to Hide

Crossroads exclusive with The Honorable Gary A. Graber, Town Justice, Darien, New York

Q&A with Philippe Guiot

2019 AAMVA Chair’s Award of Excellence recipient

Direct Connection

Creating successful partnerships with courts requires open communication

On the Clock Impairment

New training for maintaining a drug- and alcohol-free workplace

Dashboard: Fall 2019

The latest AAMVA survey data on vehicle registration & titling

While You Are Waiting

The New York DMV’s three-decade partnership with MVN has allowed for extensive modernization

Partnering for Convenience

Nevada DMV and Justice Court partnership offers one-stop services for drivers with suspended licenses

Working Hard, Doing Good

Highlights from AAMVA’s 2019 Annual International Conference

Proactive Response

Meeting customer expectations while maintaining personal data security

Musings: Fall 2019

AAMVA members’ comments about the 2019 Annual International Conference

Crossword – Fall 2019

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AAMVA Attends Northeast Transporation Safety Conference

Ian Grossman was the closing keynote speaker at the Northeast Transporation Safety Conference in Burlington, VT.  Speaking to 200 safety practitioners from the…

AAMVA Attends WSP SAF and FOB Meetings

On October 31, 2019, AAMVA Director of Law Enforcement Brian Ursino attended the Washington State Patrol Strategic Advancement Forum (SAF) accountability meetin…

AAMVA Visits Jurisdictions in the Northeast

AAMVA visited several jurisdictions in the northeast recently including Vermont, Connecticut, District of Columbia, Massachusetts, and New Hampshire. Meetings,…

Region 3 Conference Wraps Up

From October 22-24, AAMVA hosted the Region 3 Conference in Milwaukee, Wisconsin. During the conference, members had the opportunity to network and attend sessi…

AAMVA Presents at EUCARIS General Assembly

AAMVA CIO and VP of Information Technology Philippe Guiot presented at the EUCARIS General Assembly in Bunratty, Ireland. EUCARIS, the EUropean CAR and driving…

AAMVA Hosts Annual CDL Examiner Update Classes

AAMVA conducted two Commercial Driver Licensing (CDL) Examiner Update Classes at Pinellas Technical College in St. Petersburg, Florida, during the week of Septe…

Q&A with Whitney Brewster

Incoming AAMVA Chair of the Board shares her objectives for the future of the association

Crossword – Summer 2019

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With Gratitude

Outgoing and Incoming Board Chairs express their pleasure to serve

Unsure About Assistance

Motor vehicle experts are navigating the consequences of new safety technologies

Ready, Set, Go!

Continuing to guide and serve

Next-Level Service

How motor vehicle agencies are adapting to meet growing customer expectations

Safety Assist

Driver examiners and motorists alike must understand all vehicle capabilities to ensure proper evaluation

Law Enforcement Guide for Non-U.S. Driver Licenses

Updated AAMVA guide details procedures when encountering drivers with international documents

Transportation Evolution

Electric dockless scooters whitepaper

Customer Service Survey Results

Highlights from the latest AAMVA survey data

Customer Service Challenges

What customer service challenges has your jurisdiction faced, and how did you successfully address them?

Future Transactions

West Virginia DMV partners with Celtic Systems on innovative cash register system

Cool Customer Service

Increased efficiency and positive feedback nets Nebraska DMV 2019 Customer Convenience Award for Region 3

Crossword – May 2019

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Internet Vehicle Sales

Highlights from the latest jurisdiction survey data

Frontline Detectives

You see, but do you observe?

Tangled Web

While buying vehicles online may be convenient, new challenges arise

Q&A with Georgia DDS Commissioner Moore

First graduate of the AAMVA Leadership Academy to serve on the board of directors

Clues to a Ruse

A sneak peak at some of the topics AAMVA’s Internet Vehicle Sales Working Group is discussing

Accelerating Change

AAMVA Working Group tackles the issues and challenges of regulating online vehicle sales

Highway Heroes

A coordinated alliance in the battle against human trafficking

Vital Intelligence

Texas Department of Public Safety educates public servants on protocols for suspicion of human trafficking

Ignition Interlock Guidance and Education

AAMVA releases updated best practices guide and law enforcement training video

New Inspection Tech

Vermont DMV partners with Parsons to bring safety and emissions inspections into the digital age

Synergy and Ingenuity

Building networks takes time and practice, but they are forces of good

Checking in with the Chair

Rhonda Lahm, Director of the Nebraska Department of Motor Vehicles

The Week in Review

AAMVA News – March 11, 2019

Vilfredo’s Harvest

Analyzing patterns of behavior to identify and solve issues

Suspension Status

Rethinking the approach to license suspensions as behavior incentives

Q&A with Heidi King

NHTSA Deputy Administrator discusses the importance of openness and collaboration

Suspended Future

Linking non-highway safety offenses to license suspension burdens government agencies and, in particular, young drivers

Drivers of Success

Women leaders in transportation and their varied paths to chief executive positions

License Suspension and Revocation

Highlights from the latest jurisdiction survey data

Real ID Advice

How have you communicated about Real ID implementation to the public in your jurisdiction?

Flexible by Design

Business Information Systems develops a unique digital ecosystem for Tennessee

Refocused Resources

Washington State follows AAMVA’s guidance on non-highway safety license suspensions

Guiding My Path

Challenging stereotypes and unconscious bias

Crossword – March 2019

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Save the Space

California DMV investigators team up with public relations to tackle disability placard misuse

Skip the Trip

Citizen-centric website design offers Arkansans easy access to new online services

Impeding Impairment

Ignition interlock devices save lives, but so does proper record keeping

We’re Moving, Are You?

Continuous improvement initiatives

Disability Placards

Highlights from the latest jurisdiction survey data

Meeting of Minds

Highlights from the 2018 Annual International Conference

Human Touch

Positive government service through compassion

Crossword – November 2018

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Checking In With The Chair

Rhonda Lahm, Director of the Nebraska Department of Motor Vehicles

Gaming the System

Working to reduce the fraudulent use of disability placards and plates

Loaded and Locked

The recently released Ignition Interlock Program Best Practices Guide tackles reciprocity in a comprehensive update

First AIC

How was your first AIC experience?

Q&A with Raymond Martinez

FMCSA Administrator shares insights on leadership in public service

Hello, I Must Be Going

Words of wisdom from the outgoing and incoming chairs

Road to Zero Initiatives

From DUI Task Forces and traffic data analysis to youth outreach and public awareness efforts, progress is being made

Q&A with Rhonda Lahm

Nebraska DMV Director & 2018-2019 Chair of the Board Reflects on Her 38 Years as a Public Employee

The Match Game

It takes more than a swipe to ignite a successful vendor partnership; it takes a plan

Road to Recovery

In times of crisis, AAMVA members deliver safety, security and support

Synergies of Scale

Canada’s four Atlantic provinces, in partnership with Gemalto, move to central issuance and highly secure IDs

Favorite Summer Road Trip

What was your favorite summer road trip?

ID of the Storm

The Georgia Department of Driver Services’ new mobile emergency licensing unit

Seats at the Table

By the members, for the members

Online Driver Services

Highlights from the latest jurisdiction survey data

Role Models

Young driver safety is a shared responsibility

Crossword – August 2018

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Crossword – May 2018

See if you can solve this month’s AAMVA puzzle

Driver Training and Education

A look at leadership development and employee training in the jurisdictions

The Next Generation

Perspectives on driver education and preparing novice drivers preparation through partnerships

Title Tales

Consumers are tapping into title data—as designed

Serve Yourself

The Indiana BMV’s new Self-Service Office is a template for the future of motor vehicle customer service

Lessons Learned

What lessons did you learn at AAMVA’s 2018 Workshop & Law Institute?

Experts on Call

The SGI “Ask an Examiner” program connects driver examiners with drivers

Eyes on the Road

Driver education provides the foundation for safe driving practices