In the midst of the COVID-19 pandemic, the work of many official entities has continued. Law enforcement, fire and rescue and other first responders have stayed on the job, albeit with new physical-distancing guidelines and personal protective equipment (PPE). As has been the case during previous emergencies, administrators, officers and staff have found new ways to continue to serve the public.
By Myrna Traylor
IN THE HEADLIGHTS
The Test Policy
AAMVA has released a new set of guidelines for testing commercial and noncommercial drivers
Wisconsin’s Traffic Violation and Registration Program gains efficiencies from going digital
Interviews & Perspectives
State-to-State Verification Service
The AAMVA YouTube channel features many videos on a range of topics of interest to the highway safety and motor vehicle communities.
Check out the latest videos by clicking on the link below.
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Welcome to AAMVAcast, a podcast series featuring news, information and expertise for the AAMVA Community.
Check out the latest episodes by clicking on the link below.
How do you test and maintain licenses for commercial and noncommercial drivers given social distancing requirements? AAMVA recently released guidelines to help members safely conduct testing during the coronavirus pandemic. The new noncommercial driver testing guidelines can be found on the AAMVA website, in addition to other COVID-19 materials.
HOW ARE JURISDICTIONS COMMUNICATING WITH CUSTOMERS DURING THIS EXTRAORDINARY TIME?
This pandemic has made it crystal clear that intentional, accurate and timely communication is more important than ever before...We have aimed to be honest and to share the information we do have, doing so through as many trusted voices as possible. By planning how, when and through whom we share information, we have reached a wider audience than we normally would.
– RONDA LAHM, Director, Nebraska DMV
To provide an opportunity to connect directly with customers, DMV Administrator Kristina Boardman participated in a Facebook Live session...Boardman spoke directly to viewers for more than 20 minutes and answered questions in real time. The Facebook session reached nearly 44,000 people, yielded 18,000 video views and had more than 6,000 engagements.
– Terry Walsh, Wisconsin Office of Public Affairs
The COVID-19 health crisis has certainly changed the way we communicate with employees and customers...Since our offices closed in March, we have seen a dramatic increase in our social media engagement. We had more than 70,000 engagements during March and April, which is a more than 1,000% increase from the previous two months.
– WHITNEY NICHELS, Maryland DOT MVA